Shipping policy
Thank you for shopping with Clima Care. We aim to deliver your order safely and efficiently across Pakistan.
Order Processing
- Orders are typically processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays may be processed on the next working day.
- During sales, launches, or high-order periods, processing times may be slightly longer.
Delivery Time
Estimated delivery times:
- Major cities: 2–4 business days
- Other areas: 3–7 business days
Delivery timelines may vary depending on:
- Courier service availability
- Weather conditions
- Remote locations
- Public holidays or unexpected disruptions
Shipping Charges
Shipping charges are calculated at checkout based on:
- Order size
- Delivery location
- Ongoing promotional offers
Free shipping may be available on selected orders or campaigns.
Order Tracking
Once your order is shipped, you may receive a tracking number through SMS, email, or WhatsApp, depending on the information provided during checkout.
Delivery Attempts
Please ensure your contact number and address are correct. If delivery attempts fail due to:
- incorrect address
- unavailable recipient
- unreachable phone number
the order may be delayed or returned.
Damaged or Missing Items
If your parcel arrives damaged or incomplete, please contact us within 48 hours of delivery with:
- your order number
- photos/videos of the package and products
We will review the issue and assist accordingly.
International Shipping
Currently, Clima Care primarily ships within Pakistan. International shipping availability may vary.