Terms of service

Welcome to Clima Care. By accessing or using our website, purchasing products, or interacting with our services, you agree to the following Terms of Service. Please read them carefully.

1. General Information

Clima Care is a climate-conscious skincare platform focused on providing authentic skincare products suitable for Pakistan’s environmental and climate conditions.

Throughout the website, the terms “we,” “our,” and “us” refer to Clima Care. The terms “user,” “customer,” and “you” refer to anyone accessing or using our services.

2. Products & Services

We strive to ensure that all product descriptions, images, pricing, and availability are accurate. However:

  • Product packaging may vary from displayed images.
  • Availability may change without notice.
  • We reserve the right to discontinue or limit products at any time.

All products sold by Clima Care are sourced from trusted suppliers and verified distributors.

3. Skincare Disclaimer

Our content, recommendations, and climate-based skincare categories are intended for informational and educational purposes only and should not replace professional medical advice.

We do not guarantee specific skincare results because outcomes may vary depending on:

  • Skin type
  • Allergies or sensitivities
  • Climate conditions
  • Lifestyle and product usage

Customers are encouraged to:

  • Perform a patch test before using any new product.
  • Consult a dermatologist for medical skin concerns or allergies.

4. Orders & Payments

By placing an order, you agree that:

  • All information provided is accurate and complete.
  • Payments are authorized and lawful.
  • Orders may be canceled if fraudulent activity is suspected.

We reserve the right to refuse or cancel any order for reasons including:

  • Product unavailability
  • Pricing errors
  • Suspicious transactions
  • Violation of our policies

5. Shipping & Delivery

Delivery timelines may vary depending on:

  • Location
  • Weather conditions
  • Courier services
  • Public holidays or emergencies

Clima Care is not responsible for delays caused by third-party courier services or circumstances beyond our control.

6. Returns & Refunds

Our Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted. By purchasing from us, you agree to those policies.

7. Intellectual Property

All content on Clima Care including:

  • Logo
  • Branding
  • Text
  • Graphics
  • Product categorization
  • Website content

is the property of Clima Care and may not be copied, reproduced, or used without written permission.

8. User Conduct

You agree not to:

  • Use the website for unlawful activities
  • Attempt unauthorized access to our systems
  • Upload harmful or malicious content
  • Misuse customer service channels

We reserve the right to restrict or terminate access to users violating these terms.

9. Privacy

Your personal information is handled according to our Privacy Policy. We do not sell customer data to third parties.

10. Third-Party Links

Our website or social platforms may contain links to third-party websites. Clima Care is not responsible for the content, policies, or practices of external websites.

11. Limitation of Liability

Clima Care shall not be held liable for:

  • Indirect or incidental damages
  • Allergic reactions or misuse of products
  • Delays caused by shipping providers
  • Technical interruptions or website downtime

Customers use products at their own discretion and responsibility.

12. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Continued use of the website after changes means you accept the updated terms.

13. Contact Information

For questions regarding these Terms of Service, please contact:

Email: info@climacare.com
Instagram: @climacare
Facebook: Clima Care
TikTok: @climacare
Phone: +92 3269596256

Thank you for trusting Clima Care — skincare designed for every climate.